The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright

  • All content appearing on this Web site is the property of:

    Shop Akari
    The Americana Building
    811 Dallas St., Ste. 1424
    Houston, TX 77002
    Copyright © 2011-2012 Shop Akari. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2012 Shop Akari. All rights reserved.



  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Shop Akari. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Shop Akari or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Shop Akari and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Shop Akari believes that customer conduct violates applicable law or is harmful to the interests of Shop Akari and its subsidiaries.



  • Privacy Policy

  • We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology



  • Shipping & Delivery

  • At this time, Shop Akari ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.  The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Orders placed after 1:00 p.m. CST will be processed the following business day.

              UPS Delivery Commitment

     

    FREIGHT AND PACKAGE RECEIVING PROCEDURE


    UPON ARRIVAL OF YOUR FREIGHT SHIPMENT

    Inspect the condition of the shipment:

    Count the number of pallets and cartons.  Make sure your count on the enclosed packing list matches the count on the delivery receipt.  Look for any damage to the packaging.  Damage to the packaging includes:

      •    * Broken pallets
      •    * Shrink wrap that is falling off, missing, slightly torn, dirty or has holes
      •    * Cardboard with tiny crinkles, dents or tears
      •    * Missing or crushed "no stack" cones
      •    * Inspect underneath any packaging with damage, no matter how slight the damage.
      •    * When in doubt, sign the delivery receipt noting possible damage

    YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF RECEIPT.  DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE DETERMINED YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE.

    VISIBLE DAMAGE OR SHORT PROCEDURE

    1. Note discrepancies (overage, shortage, or damage) on delivery receipt and unload shipment.  The fact that goods are damaged during transportation does not justify refusal to accept them.  Have the driver and your representative who receives, inspects, and signs the delivery receipt/bill of lading note the damage.  If driver refuses to sign the receipt, make not of driver's name and refusal on delivery receipt.
    2. Request a carrier freight inspection.
    3. IMMEDIATELY FILE YOUR CLAIM WITH THE CARRIER OR FORWARD THE FOLLOWING INFORMATION TO SHOP AKARI:
    •    * Signed delivery receipt showing the discrepancy noted
    •    * Copy of packing list
    •    * Copy of invoice
    •    * Photographs of damage

    Call your Shop Akari representative and place a new order.  You are responsible for payment of the original invoice if the carrier denies your claim.

    CONCEALED DAMAGE PROCEDURE

    1. You have 15 days from date of delivery to notify the carrier and file a claim for concealed damage.
    2. Open your product and thoroughly inspect within this period of time.
    3. Request a carrier freight inspection immediately.


  • Sales Tax

  • Shop Akari charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Return Policy

  • Exchanges or Returns
    We accept exchanges and returns for unopened items or damaged/defective products within 15 days of the original purchase date.

    Unopened Products
    If the exchanged or returned product is unopened, you will be responsible for additional shipping and handling fees. A 15% Restocking Fee may apply.

    Damaged/Defective Products
    If the product is damaged or defective, you will not be responsible for additional shipping and handling fees. A Restocking Fee will not apply.

    Exchange or Return Process
    To make an exchange or return, please call Shop Akari toll-free at (855) 972-4656 and obtain Return Authorization and the Return Delivery Address. For returns, a refund check will be processed within one week of receiving an authorized return minus any applicable Restocking Fees.



  • Store Hours

  • Customer service is available as defined on the Contact Us page of this Web site.  Telephone calls may be monitored and recorded for quality purposes.